hello@dixcartuk.com
0333 122 0010
Profile
Suzanne Franklin serves as a Receptionist at Dixcart House, where she greets visitors, answers phones, and assists with queries from both serviced and virtual office clients. She handles daily mail distribution and coordinates courier services, administrative tasks, and supply orders. Suzanne is also trained in the use of a defibrillator and serves as a Fire Warden, ensuring weekly fire tests are conducted.
Career Overview
Suzanne has over 35 years of experience in customer service, with a significant portion of her career spent in the electronics industry, specialising in the automotive market. She led a team of sales coordinators within a busy European customer service group, managing a demanding role with multiple responsibilities. More recently, Suzanne worked as a Clinic Secretary at a private clinic, which sparked her interest in reception work. This experience ultimately led her to join Dixcart, where she continues to excel in her role.
Approach to Client Service
Suzanne is dedicated to providing exceptional customer service, drawing on her extensive experience to meet the needs of clients and colleagues alike. Her approach is characterised by attentiveness, efficiency, and a proactive attitude, ensuring that every interaction is handled with professionalism and care.
Professional Development and Qualifications
Suzanne’s career in customer service has equipped her with a wide range of skills, particularly in team leadership and administrative support. Her training as a defibrillator operator and her role as a Fire Warden demonstrate her commitment to safety and preparedness within the workplace.
In Her Spare Time
In her free time, Suzanne enjoys creating vegetarian dishes for her family and frequently visiting the cinema.
